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The Consumer, the buyer, the client

The concepts of analysis used in the past to understand the “Consumer” must be reformulated. Our object of study has changed!


Analysis of the speech, use of concepts and techniques of the Anthropology and the Psychoanalysis

The Consumer,
The understanding of his desires

  • Which consumption trends can be detected?, Which psychological variables cross the category?,
  • Which effects of sense the brand speech produces?
  • Which narrative resources are adequate to his imagery?
  • How does he really consume?

The buyer,
How his previous intentions are organized face to the stimulus in the PDV?

  • Why the buyer wants so much some brands and replaces others quickly?
  • Which is the real strength of each brand in the display?
  • What kind of merchandising promotes better the impulse and the performance of the brand?
  • Which is the effectiveness of the packing in the purchasing time?
  • How lay out, promotions and environment affect the circulation and the psychological time of purchase?

Observation and interview in the PDV, qualitative and quantitative


Concepts of specifics analysis for the retail

The Customer,
The perception of the flag and the circuit of purchases

  • Which elements promote pleasure and which break the position up to buy?
  • What the customer leaves to buy in the competition?
  • Shoppers that rescue in reply to promotions, buy other products?
  • The customers are satisfied? ... They are faithful?
» Pesquisa In Store
» O consumidor, o comprador, o cliente
» Mercados específicos
» As atitudes
» Os comportamentos
» Algumas ferramentas Chetochine
» Problemas, soluções
 

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